When you return an item, your refund amount and refund method may vary. Your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased.
You can check the payment method that was refunded and the status of your refund in Your Orders.
Note: After the courier has received your item, it can take up to two weeks for us to receive and process your return. After the return is processed it may take 5 to 7 business days for the refund to show on your original payment method.
If your refund status is not showing as refunded in Your Account, and the processing time for your payment method has passed, you can contact us for further assistance.
If your refund status shows as refunded in Your Account, and the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your bank for more information.
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