Refund policy

---

Return, Exchange & Refund Policy

Dear Super Mommy,

At Mommy's Mart, your safety and your little one's health and well-being are our top priorities. Because our products are personal and delicate, we follow the highest hygiene and safety standards so that every product reaches you 100% safe.

Return & Exchange Conditions

To protect every mother and baby, we accept return or exchange requests within 14 days of receiving your order, only in these two cases:

1. Wrong item received: we sent you a product different from what you ordered. The product must be returned sealed, unopened and unused, in its original packaging.
2. Manufacturing defect or damage: the product arrived damaged or has a manufacturing defect when first opened. The product must be returned with all its parts, accessories and original packaging, and must not have been misused.

Products that were opened or used for reasons other than the two cases above cannot be returned, for hygiene and safety reasons.

How to Request a Return

1. Contact us within 14 days of delivery at +201223173317 or mommysmart515@gmail.com.
2. Send your order number, clear photos of the product, and a short description of the issue.
3. We review your request within 2 business days and arrange pickup of the product.

Return Shipping Costs

Return shipping costs are paid by the customer.

Refunds

After we receive and inspect the returned product, you choose an exchange or a full refund.

• Online payments (card, Meeza, Fawry): the refund goes back to the same payment method used for the order. It is processed within 3 business days of inspection and may take 7–14 business days to appear in your account, depending on your bank.
• Cash on delivery: the refund is paid by bank transfer, mobile wallet or InstaPay within 7 business days.
• The refund covers the product price and the original shipping fee.

Cancellation Policy

You can cancel your order free of charge within 24 hours of placing it, as long as it has not been shipped yet.

• To cancel, contact us at +201223173317 or mommysmart515@gmail.com with your order number.
• If you already paid online, the full amount is refunded to the same payment method within 3 business days of cancellation. It may take 7–14 business days to appear in your account, depending on your bank.
• After 24 hours, or once the order has been shipped, cancellation is not guaranteed. If the order is already on its way, you can refuse it on delivery, and the refund will exclude the shipping fee.
• Mommy's Mart may cancel an order if a product is out of stock or its price was listed incorrectly. In that case we notify you and refund the full amount.

Electrical Devices Warranty

All electrical devices come with their official brand warranty against manufacturing defects. Warranty claims after the 14-day period are handled through the brand's authorized service centers, and we will help you contact them.

Thank you for helping us keep every mother and baby in our community safe, healthy and happy.