FAQ
What is Mommy's Mart?
Mommy's Mart is an online store dedicated to providing everything a mother or mother-to-be needs for her baby, from newborn essentials to toddler products. We aim to make your parenting journey easier and more joyful by offering a wide range of high-quality items.
What kind of products do you offer?
We offer a diverse range of products including baby clothing, feeding essentials, toys, health and safety products, bathing accessories, and much more, catering to various stages of your child's growth.
How do I place an order?
Simply browse our categories, add the desired items to your cart, and proceed to checkout. You'll be prompted to enter your shipping details and choose a payment method.
Can I modify or cancel my order after it's placed?
We process orders quickly. If you need to modify or cancel, please contact our customer service team immediately at [+201223173317]. We'll do our best to accommodate your request, but cannot guarantee changes once an order has been processed for shipping.
Are your products safe for babies?
Yes, we prioritize safety and quality. We source products from reputable brands and suppliers, and we ensure that all items meet relevant safety standards.
What are your shipping options and costs?
What are your shipping options and costs?
A6: Shipping options and costs vary based on your location and the size/weight of your order. You can view the exact shipping cost during the checkout process before finalizing your purchase.
How long does delivery take?
Delivery times typically range from [3] to [5] business days, depending on your location. You will receive a tracking number once your order is shipped, allowing you to monitor its progress.
Do you ship internationally?
Currently, Mommy's Mart ships within "Egypt only".
Please check our shipping policy for more details.
What if my order arrives damaged or is missing items?
Please inspect your order upon arrival. If you receive a damaged product or if items are missing, contact our customer service within [3] days of delivery with your order number and photos of the issue. We'll assist you with a replacement or refund.
What is your return policy?
Due to the sensitive nature of baby products and our utmost commitment to your child's health and safety, we do not offer exchanges or returns on these types of products. This ensures that every item you receive is 100% new and has not been used by any other customer.. Please refer to our detailed Returns & Refunds Policy page for specific conditions and exceptions
Do I need an account to place an order?
While you can check out as a guest, creating an account offers benefits like faster checkout, order history tracking, and exclusive promotions.
How can I contact customer service?
You can reach our customer service team via email at [info@mommysmart.net], by phone at [+20 1223173317], or through our "Contact Us" form on the website. Our operating hours are [ All Week day, 12 PM- 12 AM].